Click the link to jump to the respective sections:
- Before Sales Inquiry (Wholesale? Quotation? Invoicing? Payment Method? )
- Order Inquiry (Delivery? Shipment Provider? Change Order?)
- After Sales Inquiry (Defective? Ordered Wrongly? Refund?)
- Account Inquiry (Registration? Lost Password?)
Before Sales Inquiry
How do I get a wholesale price?
Please refer to this page for more information. Wholesale In A Box
Can I get an official quotation beforehand?
Yes. You are always welcomed to contact our customer service for an official quotation before you place your order.
What payment methods do you accept?
How do you deliver my shipment?
We will deliver our shipment by using J&T Express. You can refer to our Delivery Method.
When do you ship out my shipment?
We will deliver our shipment daily on the next working day (Monday-Friday). Other than that, you can refer to our Delivery Method.
Can I make changes to my order after I had placed the order?
Yes, as long as your order status hasn't been processed yet and remain as [Payment Received/Pending], you can contact us immediately to make the changes.
After Sales Inquiry
What should I do if I receive defective products?
Fred not, snap a clear picture/video of the defective product and send it to our customer care WhatsApp 0173456607. Then we will assist you soonest possible.
What should I do if I ordered the wrong size?
Rest assured, we can make an arrangement to exchange the size you need. Please note that the exchange process will incur extra shipping charges. Please contact our customer care WhatsApp 0173456607 and inform us before sending back the parcel. For more details, you can refer to our Return & Refund Policy.
How do I request a refund?
You can request a refund by contacting our customer care WhatsApp 0173456607. For more details, you can refer to our Return & Refund Policy.
How do I register a Packman Account?
You can refer to our How to register Packman Account?
How do I reset my password for my account if I forgot it?
Kindly click on Lost Password? on the Login page and follow the instructions to reset your password.
If there any question regarding our FAQ, please feel free to contact us through the Live Chat button below, or contact us using the information below.
YTH Marketing Sdn Bhd
138-148, Jalan Gopeng,
(+60)17 345 6607