Return & Refund Policy
At PACKMAN.my, we always keep our promise to provide our best service and products. We will never stop improving our skills and product quality to make sure our valued customer received full satisfaction.
We understand that sometimes you may need to exchange/return/refund a product that you have purchased from us. To show our sincerity, we have set out below return & refund policy highlighting key points that you should know.
- Each PACKMAN product is scanned thoroughly to maintain good quality control. As such the goods are subjected and prone to small stain/spot, off-line, lint problem. Due to quality standards being subjective, these reasons are NOT VALIDATED and NOT SUMMED as quality issues.
- PACKMAN provides 7 Days Warranty & 7 Days No Reason Return for all orders, both coverages start from the day of the order is shipped out 【Except Electronics - Thermal Printer】.
- PACKMAN provides 100% arrival guaranteed if your parcel has not been delivered to you within 10 working days (West Malaysia) or 14 working days (East Malaysia), please our customer care WhatsApp 0173456607. Once the parcel is confirmed lost, we will proceed a refund to you and claim the lost parcel with the courier service on your behalf. Hassle-free and 0 worries.
- To avoid any warranty abusement, we will not offer cash basis in refunding, but our store will generate the same amount of cash into your account to be used in future order(s).
- For exchange or return, please contact our customer care WhatsApp 0173456607 or click the LiveChat button below and inform us before sending back the parcel. Thus, please make sure the product is not being used and please retain the original packing. Any used, scratches or damages caused by own careless will not be accepted.
- Please inform us about your exchange, return & refund request within seven (7) days starting from the day of receiving the products.
Please refer the chart below for further details:
| Reason | Solution | Shipping Fee |
| Buyer bought the wrong size/colour | Buyer can send back to us and select either exchange/refund. | Bear by buyer |
| Receive the wrong size/colour | Buyer can send back to us and select either refund/resend again. | Bear by seller |
| Receive defective products. | Buyer can keep/recycle the defective products. We can arrange to resend/refund. | Bear by seller |
| 7 Days No Reason Return | Buyer can send back to us and select either exchange/refund. | Bear by buyer |
If there are any questions regarding our return & refund policy, you may contact us using the information below.
YTH Marketing Sdn Bhd
40 Jalan Industri 2,
Taman Perindustrian Bandar Baru Kampar,
31900 Kampar,
Perak, Malaysia
(+60)17 345 6607
Last Edited 2023-06-21